Does hon33 share my data with other companies?

hon33 does not sell or trade your personal data to any third party. We only share the data necessary with trusted service providers who assist us in operating the platform — such as payment processors and identity verification providers — and all such parties are bound by strict confidentiality agreements.

Can I request hon33 to delete all my data?

Yes, you have the right to request the deletion of your personal data. However, certain data may need to be retained to fulfil legal obligations — for example, financial transaction records which must be kept for 7 years in accordance with Malaysia's anti-money laundering requirements. Contact our support team to initiate the deletion process.

What is KYC and why does hon33 require it?

KYC (Know Your Customer) is a standard identity verification process used by all responsible financial and digital entertainment platforms. hon33 requires KYC to ensure all members are real individuals who meet the age requirement, to prevent identity fraud, and to comply with anti-money laundering regulations. Your documents are stored with full encryption and are never shared without a legitimate reason.

How does hon33 protect my bank card information?

All financial transactions on hon33 are processed through certified and secure payment gateways. Your bank account information is stored in encrypted format and used solely for processing the deposits and withdrawals you request. hon33 does not store your PIN or banking password in any of our systems.

What happens to my data if I close my account?

When you close your hon33 account, your personal data will be archived and will no longer be used for marketing or active operational purposes. Records required for legal compliance will be retained for the prescribed period (typically 7 years for financial records), after which the data will be permanently deleted from our systems.

hon33 | Privacy Policy and Your Personal Data Rights

01 Introduction and Scope of This Policy

This Privacy Policy is issued by hon33 ("we", "Platform", or "hon33") and applies to all individuals who register as members, visit our website, or use the hon33 mobile app in any capacity. This document explains the types of personal data we collect, the purposes of collection, how we protect it, and your rights as a data subject.

By using the hon33 platform, you consent to the processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to request account deletion.

This Privacy Policy is to be read together with the Terms and Conditions hon33, which forms part of the overall agreement between you and the platform. In the event of any conflict between the two documents on matters of privacy, this Privacy Policy shall prevail.

02 Types of Personal Data We Collect

Hon33 collects various types of personal information depending on how you interact with our platform. The following is a complete list of the data categories that may be collected:

2.1 Data You Provide Directly

Identity information: Full name, date of birth, national identity card number or passport number.
Contact information: Email address, mobile phone number, and current residential address.
Financial information: Bank account number and e-wallet details used for deposits and withdrawals.
Verification documents: Copies of identity cards, utility bills or other documents submitted for the KYC process.

2.2 Data Collected Automatically

Technical data: IP address, web browser type, device operating system, and screen resolution.
Activity data: Login records, games played, total wagering amounts, wins, losses and active session duration.
Location data: General location based on IP address for geographic compliance and fraud detection purposes.
Cookie data: Session cookies, preference cookies, and device identifiers to enhance the user experience.

Data Category	Primary Purpose	Legal Basis
Identity Information	KYC verification and fraud prevention	Legal obligation
Contact Information	Service communications and account notifications	Contract performance
Financial Information	Deposit and withdrawal processing	Contract performance
Gaming Activity Data	Account management and responsible gaming	Legitimate interest
Technical Data	Security and fraud detection	Legitimate interest

03 How We Use Your Personal Data

Hon33 uses collected personal data solely for lawful and specified purposes. We will not use your data for any other purpose without first obtaining your consent. The primary uses of members' personal data are as follows:

Account management: Creating, verifying, and managing your member account on the hon33 platform.
Transaction processing: Processing all deposits, withdrawals, and other financial transactions accurately and securely.
Identity verification (KYC): Meeting anti-money laundering (AML) and Know Your Customer compliance requirements.
Customer support: Responding to enquiries, resolving complaints, and providing technical assistance to members.
Platform security: Detecting, investigating, and preventing fraudulent activity, hacking, and unauthorised use.
Responsible Gaming: Monitoring gameplay patterns to identify members who may need assistance or support.
Service improvement: Analysing usage patterns to improve platform performance, interface, and features.
Marketing communications: Sending promotional information, exclusive offers, and platform updates — only to members who have given their consent.

Optional Marketing: You may withdraw consent to receive marketing communications at any time by updating your account settings or contacting the hon33 support team. Withdrawing this consent does not affect your access to the platform's core services.

04 Data Sharing and Disclosure to Third Parties

Hon33 does not sell members' personal data to any party. However, in the course of operating the platform, we may share your personal data with the following selected categories of third parties, solely for the stated purposes:

4.1 Trusted Service Providers

We work with trusted third-party service providers to handle certain platform functions, including payment processors, identity verification providers, cloud service providers, and game providers. All third parties are bound by strict confidentiality agreements and are only permitted to process your data in accordance with hon33's instructions.

4.2 Legal Requirements and Authorities

Hon33 may disclose members' personal data to government authorities, law enforcement bodies or courts where required to do so by applicable Malaysian law, a court order or a legitimate official investigation. In such situations, hon33 will endeavour to inform you in advance unless prohibited by law.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of hon33's assets, member personal data may be transferred to a successor entity. You will be notified in advance should this occur, and you have the right to withdraw your consent to that transfer.

Our guarantees: hon33 has never and will never sell, rent or trade members' personal information to third parties for their own direct marketing purposes. Your data is not for sale.

05 Data Security and Protection

Hon33 implements robust technical and organisational security measures to protect members' personal data from unauthorised access, loss, destruction or accidental disclosure. Our security infrastructure includes:

Data encryption in transit: All communications between your browser and hon33's servers are secured with 256-bit TLS/SSL protocol.
Data encryption at rest: Sensitive data such as financial information and identity documents is stored in encrypted format (encrypted at rest).
Layered access controls: Only authorised staff may access member personal data, and every access is logged and monitored.
Continuous threat monitoring: An intrusion detection system operates 24 hours a day to identify and counter cyber threats.
Regular security testing: Security audits and penetration testing are conducted periodically by independent security teams.
Data Backup: Automated data backups are performed at regular intervals to ensure service continuity and data recovery in the event of an emergency.

Shared Responsibility: While hon33 implements industry-standard security measures, the security of your account also depends on your own actions — including using a strong password, not sharing your login credentials and reporting any suspicious activity to us promptly.

06 Cookies and Tracking Technologies

The hon33 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security and analyse platform usage patterns. The following are the types of cookies used:

6.1 Essential Cookies

These cookies are required for core platform functions such as login session management, security, and account verification. Without them, the platform cannot function properly. Essential cookies cannot be disabled.

6.2 Preference Cookies

These cookies store your preference settings such as display language, interface theme, and game preferences to ensure a more personalised experience each time you log in.

6.3 Analytics Cookies

Analytics cookies help hon33 understand how members use the platform — which pages are visited most often, where users encounter difficulties, and how navigation patterns occur. This information is used in aggregate and does not directly identify individuals.

6.4 Managing Cookie Preferences

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of the hon33 platform.

07 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a hon33 member have the following rights regarding your personal data:

Right to Access Data

You have the right to request a copy of the personal data we hold about you. Access requests will be processed within 21 business days from the date of receipt of a complete request.

Right to Correct Data

If you find that the personal data we hold about you is inaccurate or outdated, you have the right to request a correction. You may also update your personal information directly through your account panel.

Right to Request Deletion

You may request deletion of your personal data, subject to our legal record-keeping obligations. Data required for legal compliance or fraud prevention may not be immediately erasable.

Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Objection requests will be acted upon within 14 business days.

Data Portability Right

You have the right to receive your personal data in a machine-readable format for transfer to another service provider, subject to applicable technical limitations.

Right to Restrict Processing

In certain circumstances, you have the right to request a temporary restriction on the processing of your personal data — for example, while a dispute about data accuracy is being investigated.

How to Submit a Request: To exercise any of the above rights, please contact hon33's customer support team via live chat or the email address available on the platform. Please include your full name and account number to help expedite the processing of your request.

08 Child Data Protection

The hon33 platform is strictly for individuals aged 18 and above. We do not intentionally collect, store or process personal data from any individual under the age of 18.

Should we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the relevant account without notice. Parents or guardians who discover that their underage child has registered on the hon33 platform are urged to contact our support team immediately.

Child Protection: If you suspect that someone under the age of 18 is using the hon33 platform, please report it to our support team immediately. We take this matter very seriously.

09 Data Retention Period & Policy Amendments

9.1 Data Retention Period

Hon33 retains members' personal data for as long as necessary to fulfil the original purpose of collection, comply with legal obligations and resolve any outstanding disputes. In general:

Active account data: For the duration of active membership plus 7 years after account closure (anti-money laundering requirements).
Financial transaction records: Minimum 7 years in accordance with Malaysia's legal requirements.
Customer support communication logs: 3 years from the date of last interaction.
Analytics and cookie data: Between 30 days and 2 years depending on data type.

9.2 Amendments to the Privacy Policy

Hon33 reserves the right to amend this Privacy Policy from time to time to reflect changes in data processing practices, new legal requirements or improvements in the way we protect your information. Any material amendments will be communicated to members via email or in-platform notification at least 14 days before taking effect. The date of the latest amendment is always displayed at the top of this document.

10 Contact Us for Privacy Enquiries

If you have any questions, concerns or complaints regarding this Privacy Policy or how hon33 handles your personal data, our team is ready to assist through the support channels available on the platform — 24 hours a day, 7 days a week.

For enquiries specifically related to privacy and data protection, you may contact hon33's Data Protection Officer via the email address listed on the platform. Please state "Privacy Enquiry" in the subject line of your message to ensure it is handled by the correct team.

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe that hon33's processing of your personal data violates the provisions of the Personal Data Protection Act 2010. However, we encourage you to contact us first so we have the opportunity to address your concerns directly and fairly.

For more information on your rights and responsibilities as a platform member, please also refer to Terms and Conditions and the Responsible Gaming us.

Response Time: All privacy-related enquiries will be responded to within 3 business days. Official requests related to data subject rights (access, deletion, correction) will be processed within 21 business days from the date of receipt of a complete request.

Hon33 Privacy Policy – Data Protection Member Privacy Malaysia

Hon33's Commitment to Your Privacy

256-bit SSL Encryption

Malaysia PDPA Compliance

No Data Sales

Full Member Control

Secure Data Storage

Data Breach Notification

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